Nottingham CityCare Partnership, the biggest provider of community health services in Nottingham, is launching a new Cultural Awareness Guide for all Nottingham CityCare colleagues to support them as they interact with each other, our partner organisations, and Nottingham’s diverse communities.
Better engagement with all communities in Nottingham will help ensure everyone has equal access to CityCare services and receives the same quality and experience of care. The 96-page guide will help CityCare treat everyone with understanding and respect so staff can better understand and match care with individual patient’s needs.
Although there are various dimensions and elements that contribute to an individual’s culture, the guide focuses on characteristics based on religious beliefs and ethnic heritage. The guide is divided into three main sections, which cover areas such as cultural religious practices, dietary requirements, dress and modesty, holy days and festivals, and geographic location.
Developing a diverse, inclusive and culturally skilled workforce will create an environment where everyone’s voice is heard, and everyone feels valued and respected, leading to the delivery of more effective and efficient care to all the communities we serve.
Fiona Cambridge, Equality, Diversity and Inclusion Manager, explained why the new Cultural Awareness Guide is so important.
“Our workforce is committed to increasing their knowledge and understanding of the different cultures in Nottingham.
“This guide is a tool to support individuals, giving them an overview of some of the diverse cultures within both CityCare and across the population. With increased knowledge and awareness, colleagues will be better equipped to understand how best to tailor their support to the needs of each individual patient.”
CityCare Partnership Chief Executive Lou Bainbridge welcomed the introduction of the guide saying: “We serve a diverse and vibrant population with people from many different cultures, faiths and parts of the world.
“This will be an excellent tool to help teams across CityCare, making a real difference as they interact with each other, our partners and the people we provide care for.”
Date published: 20 February 2024
