How to contact CityCare

General enquiries: 0800 5612121 (9am-5pm, Mon-Fri only)

Customer Care Team: 0115 883 9654

HR: 0115 883 9418 or ncp.hr@nhs.net

Nottingham CityCare Partnership CIC
1 Standard Court, Park Row
Nottingham NG1 6GN

Head Office: 0115 883 9600

Nottingham CityCare Partnership CIC is registered as a company limited by guarantee.
Company Registration Number: 07548602

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If we’ve done something well or if there are things we could improve, we want to know. Please share your thoughts using the form below.

If we’ve done something well or if there are things we could improve, we want to know. Please share your thoughts using the form below.

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At CityCare we treat everyone with respect, tact, compassion and concern. We welcome complaints as an opportunity to learn and improve our services. We promise to listen carefully to your comments and conduct our investigation in a fair and objective way.

Complaints can be about the quality of our services, something our staff have done, or failed to do or our failure to respond to a previous complaint.

Anybody can make a complaint about a CityCare service. You can complain on behalf of a child or a person who has died. You can also complain on behalf of another adult, if you have their written permission.

Yes, you should make your complaint within 12 months of the event, or as soon as it comes to your attention.

CityCare is committed to responding to complaints as quickly as possible. We will contact you once we have received your complaint and discuss how long we expect the investigation to take. We aim to resolve your complaint by looking at a range of options to find the best outcome. If the investigation leads to any changes or improvements to services we will make sure they are put into place across all CityCare services.

An organisation called POhWER can provide you with independent support and advocacy.
Telephone: 0300 020 0093
Email: yourvoiceyourchoice@pohwer.net

If you are dissatisfied you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of the Government and the NHS, and is confidential and free. There is a 12 month time limit for taking a complaint to the Ombudsman, although this can be waived under certain circumstances.

Telephone: 0345 051 4033

Email: phso.enquiries@ombudsman.org.uk

Website: www.ombudsman.org.uk

Post:
The Parliamentary and Health
Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

We will always protect your confidentiality if we share your complaint with other colleagues and services. However, there may be times when we need to share your information without your consent, for example to protect children or vulnerable adults.

If your complaint involves a number of different services such as hospitals, mental health services, ambulance services or social care we will work together to resolve your complaint. We will need to share your information to do this, but will always get your consent before doing so.