We are service that provides an urgent crisis response in order to prevent a hospital admission or facilitate a safe discharge home from hospital. 

Our service operates a rapid telephone triage 7 days a week between 07:00 and 22:00. We are a multi-disciplinary team of occupational therapists, physiotherapists, registered and mental health nurses, a pharmacy technician, assistant practitioners, rehabilitation support workers and administrative support. 

There are a number of strands that make up the service. These include:

  • Community Triage Hub – A clinician and co-ordinator manage the referrals from hospital in order to either facilitate a discharge home, to a rehab community bed for a period, further assessment or we will signpost onward to a more appropriate discharge destination. 
  • Crisis co-ordinators – Our co-ordinators take referrals from healthcare staff via the 0300 131 0300 number as well as signposting to other services
  • Urgent care – We complete an initial assessment, provide equipment, short term social care and signposting in order to prevent a hospital admission. We create care plans for support workers carry out care and make onwards referrals as appropriate. 
  • Reablement – We complete an initial assessment to determine a care plan that enables you to return to your previous baseline level or improve your independence and mobility. This  may include provision of equipment, creating a care plan to help with activities of daily living such as medicines management, meal preparation and personal care. We continuously review and adjust care plans to reflect the level of need and improvement based on the regular evaluations of our staff. 

Please note that whilst parents can self-refer for rehabilitation, the urgent care element of the service is for health and social professionals only.


Referrals can be made for patients who meet the service criteria by patients, carers or clinicians by contacting Nottingham Health and Care Point on 0300 131 0300 and selecting option 1, followed by option 1