We are a 7-day a week, short-term input and urgent response team, made up of occupational therapists, physiotherapists, registered general and mental health nurses, a pharmacy technician, assistant practitioners, rehabilitation support workers and administrative support. 

There are a number of strands that make up the service. These include:

  • Urgent Community Response (UCR) -  We accept urgent referrals from any health and social care professional for citizens that need a same day response, assessing within 2 hours if required to avoid an unnecessary hospital or care home admission. We complete an initial assessment and then provide urgent equipment, short term care, signposting and onward referrals as required, in order to prevent a hospital admission e.g.
  1. Citizen has an infection and is off baseline mobility, is medically safe to be at home but too unwell to be independent and has no support network, we can provide short term intervention
  2. A palliative patient in need of short term care support whilst waiting fast track team, can include organising hospital bed/moving and handing plan, equipment etc
  • Hospital discharge -  We work closely with the discharge teams at QMC and City hospitals to provide short term support when patients are discharged home. Following an initial assessment, we can provide equipment, short term reablement support visits (e.g. for personal care, meal preparation, medication), also physiotherapy and occupational therapy input at home, signposting and referrals to other services as needed.
  • Reablement - We accept referrals from patients, relatives or carers, as well as health and social care professionals, for short term therapy input. Our clinical team will contact you within 48 hours of receiving the referral to arrange to visit. We complete an initial assessment to determine a person-centred plan that will enable a return to either your previous baseline level or improve your independence and mobility. This  may include provision of equipment, working with the patient in areas such as medicines management, meal preparation and personal care,  or supporting with daily rehabilitation exercises. We review and adjust these plans to reflect the level of need and improvement based on the regular evaluations of our staff.

How to refer:

Please contact Nottingham Health and Care Point on 0300 131 0300  option 1.  

Our crisis co-ordinators are available 7 days a week between 07:00 and 22:00, to take referrals from health professionals, social care staff, patients, relatives and carers, within the service referral criteria above.